Return and Refund Policy
OVERVIEW
At www.vatsucraft.com is managed by Ganesha Impex, we want you to be satisfied with your purchase. To ensure a smooth and transparent shopping experience, please review the following Return, Refund, Cancellation, and Exchange Policy carefully.
Our policy differs for Personalized Products and Ready Products, as explained below.
PERSONALIZED PRODUCTS
Personalized products are specially prepared or customized according to the customer's requirements. Therefore, the following conditions apply:
* Personalized products are available only with prepaid payment.
* COD is not available for personalized products.
* Personalized products are non-returnable and non-refundable once the order has been processed.
* An order for a personalized product cannot be cancelled after it has been packed.
* If a customer refuses to accept a packed personalized product or rejects the delivery, the payment will not be refunded.
* Customers are requested to carefully verify all personalization details provided at the time of placing the order, as changes may not be possible once production or packing has started.
READY PRODUCTS
Ready products are products that are available for immediate dispatch and do not require personalization.
Payment Options
* COD is available for eligible ready products.
* Prepaid payment options may also be available for ready products, depending on the available payment methods at checkout.
RETURN ELIGIBILITY
Returns are available for ready products only if you receive:
* A wrong product, or
* A damaged product.
Returns for reasons such as change of mind, personal preference, incorrect selection, or any other reason not related to receiving a wrong or damaged product will not be accepted.
UNBOXING VIDEO IS MANDATORY
For any return request related to a wrong or damaged ready product, an unboxing video is mandatory.
The unboxing video must:
* Clearly show the package from the time it is received.
* Show the package and shipping label before opening.
* Clearly show the product while it is being removed from the package.
* Clearly show the wrong or damaged product and its condition.
Without a valid and clear unboxing video, the return request may not be accepted.
RETURN PROCESS
If you receive a wrong or damaged ready product, please follow these steps:
1. Contact our customer service team at [help@vatsucraft.com](mailto:help@vatsucraft.com) / 99101 56210 as soon as possible after receiving the order.
2. Share the required order details along with the unboxing video showing the issue.
3. Our team will review the return request and verify the provided information.
4. If the return is approved, you will receive instructions regarding the return or replacement process.
5. Please keep the product, original packaging, tags, accessories, and other items received with the order until the return process is completed.
Return requests without the required unboxing video may be rejected.
REFUNDS
If a return for a ready product is approved after verification, the refund will be processed according to the applicable payment method and our internal refund process.
* Refunds will only be provided for eligible and approved returns.
* Personalized products are not eligible for refunds.
* If a customer refuses delivery of a packed personalized product, the payment will not be refunded.
* Shipping charges, if applicable, may be non-refundable unless the return is due to a wrong or damaged product received from our side.
* The time taken for the refund to reflect in your account may vary depending on your payment provider or bank.
EXCHANGES / REPLACEMENTS
For ready products, if you receive a wrong or damaged product, we may provide a replacement subject to verification and product availability.
To request a replacement, contact us at help@vatsucraft.com / 99101 56210 and provide the required order details and unboxing video.
Personalized products are not eligible for exchange or replacement due to change of preference, incorrect selection, or any other customer-related reason.
NON-RETURNABLE PRODUCTS
The following products are non-returnable and non-refundable:
* All personalized or customized products.
* Products that have been used, altered, washed, or modified by the customer.
* Products damaged after delivery due to customer handling.
* Products returned without the required unboxing video where the return is based on damage or incorrect product.
* Products refused or rejected by the customer after a personalized order has been packed.
* Any other products specifically marked as non-returnable on the product page.
ORDER CANCELLATION
Personalized Products
Personalized product orders cannot be cancelled once the order has been packed.
If the customer refuses to accept the delivery after the personalized product has been packed, the payment will not be refunded.
Customers should carefully review their order and personalization details before confirming the purchase.
Ready Products
Cancellation of ready products may be subject to the order's processing or dispatch status. Once an order has been processed or dispatched, cancellation may not be possible.
COD POLICY
* COD is available only for eligible ready products.
* COD is not available for personalized products.
* Personalized products must be paid for in advance through the available prepaid payment methods.
IMPORTANT NOTE FOR DAMAGED OR WRONG PRODUCTS
Customers are strongly advised to record a continuous unboxing video while opening the package.
The video should clearly capture the package, shipping label, opening of the package, and the product received.
This unboxing video is mandatory for raising a return or replacement request for a wrong or damaged ready product. Without it, we may not be able to approve the return or replacement request.
CONTACT US
For any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer service team:
Email: help@vatsucraft.com
Phone: 99101 56210
Our team will be happy to assist you with your query.
THANK YOU
Thank you for shopping with Ganesha Impex. We appreciate your trust and look forward to providing you with a great shopping experience.